Procedure for changing or cancelling a booking:
4.1 Cooling off Period:
The consumer has the legal right to cancel the contract between SPC Online Academy Courses and himself/ herself/ themselves during the period of 14 days from the date of the issue of the confirmation invoice, which is when the payment is received. This is known as the “cooling off period”. If you decide to cancel your subscription, this should happen within the cooling off period. Once we receive your written cancellation, in form of an email we will refund your course fees within 30 days.
Once you have completed the cooling off period of 14 days you will be under the full cancellation conditions of courses which are 100% non-refundable.
Once you’ve started the Course you will no longer be able to get a full refund, even if it is within the 14-day period.
4.2 You must inform us of your intent to cancel by writing to firstname.lastname@example.org in the form of an email.
4.3 Once we have received your written cancellation letter we will refund you within 30 days of receiving your letter and deduct any credit card surcharge, if applicable.
4.4 The refunds will be done only through the original made of payment.